Mid & Back Office
What is the Mid & Back Office Module? The Mid & Back Office Module will help you to quickly increase your productivity by reducing redundant tasks allocated time and by automation for highly repeated processes. Basically, the usage of the Mid & Back Office Module from our Travel Suite will help travel professionals to completely change, manage and adapt the workflow, on one side and to stay connected with the core of their business, on another side, through a complex automation, measuring and reporting infrastructure. The Mid & Back Office module is an individual piece of software and it can be connected to any other module from our Travel Suite, resulting structures to serve all the industries. For Online Travel Agent it will generate the end user invoices and will offer CRM functionalities, for DMCs will push the invoices into an accounting software if necessary, will facilitate payments management and will be in control over the suppliers reconciliation, while, for a Travel Wholesaler, this module’s functionality would be of resellers management, credit limits management, reservations tracking and many other tasks, that in a non automated system, can be not so trivial.
The full list of features and functionalities is looking like this:
• Clients profile management
• Clients financial rules management
• Set credit limits for clients and process the credit limit based on the client’s actions
• Control the client’s access to facilities role
• Control the client’s access to services and products
• Build complex markup and discounts schemes
• Manage users and user’s operations in the system based on the IP
• Control full history of any action performed in the system
• Auto notification system for reservations closed to cancellation deadline
• Auto cancelling reservations
• Full xml and json logs per each reservation; available for any supplier dispute
• Full customizations of images and messages available in the system
• Reporting facility covering any needs from any department
• Auto invoicing synchronization with accounts software with email reporting and PDF generation
• Vouchers, invoices, notifications and credit notes templates controls
• Ability to create packages from already made reservations which will be invoiced like packages
• VAT customization based on the operation and product
• Export of any data in CSV, preformatted excel and pdf for further analysis
• Ability to create and map analyzing codes
Fully automation for all reservation’s documents
When orders are made inside the system, the Mid Office takes care of all necessary tasks that usually should be processed manually by an operator. So, the client credit is checked and altered automatically, the financial documents are issued and linked to the reservation, the vital data like cancellation policies and charges are automatically calculated and posted inside the booking, the financial documents like invoices and credit or debit notes are generated and attached to services and all the notifications are dispatched by the system on email in respect to a set of custom made rules.
Accounts software integration
The Back Office can be integrated to virtually any Accounts Software, based on the client preference, so all operations like clients profiling, sales, reconciling, payments and reports of any type can be synchronized with a 3rd party application.
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